Frequently Asked Questions

What is Eye Tracking?

Eye Tracking is the process of measuring either the point of gaze ("where we are looking") or the motion of an eye relative to the head. Eye Tracking enables us to observe the physiological movements of the human eye and analyze the psychological implications of those movements. The analysis facilitates adjustments to the design, usability and features of websites, landing pages, contact forms, online and offline ads, emails and more based on data collected.

How do I know if Eye Tracking is right for my business?

To know if Eye Tracking is right for your business, ask yourself these questions:

  • Do I have a problem or opportunity?
  • Am I in need of concrete suggestions for improved website design, layout and copywriting?
  • Will redesigned creative and content, guided by data and experts, improve my ROI?
  • Does our marketing design produce the desired effect?

How can my business use Eye Tracking?

Eye Tracking allows you to look at your website and other visual communications through the eyes of your typical visitors/customers—literally—to see what on the page is attracting them and what they're ignoring.You can use Eye Tracking to improve consumer experiences online and increase sales for your business.

What can my business learn from Eye Tracking?

Eye Tracking will show you definitively where people are looking or not, when, how often and how long. It enables us to work with you in determining how your communications are performing and where improvements can be made.

What, exactly, can Eye Tracking do for my company?

  • Homepages and Landing Pages: Improve layout and design.
  • Consumer Checkouts: Refine navigation and functionality.
  • Product Listings: Facilitate increased clicking.
  • Email: Better communication, design and conversion incentives.
  • Banner Ads: Comparative analysis of pre-launch and live versions.
  • Video: Provide graphic, formatting and production solutions.
  • Print: Visual appeal with clear messaging.


How does Eye Tracking work?

By conducting an Eye Tracking focus group, each critical element on a web page or print piece can be analyzed to identify what variables cause the primary loss, or engagement, i.e. design, copywriting or messaging. This data then feeds into the optimization of variables such as placement, size, messaging, font, color, spacing, imagery and more. Then, another round of analysis can be conducted, further refining the process and resulting in your best possible final product.

What's required of my company?

Not much—time to discuss a plan for the study, and time to discuss the completed findings from the study. Oneupweb handles all details and analysis, A to Z.

What is a focus group?

A focus group is a varying number of people representing your appropriate target audience. They are asked to look at your visual communications and perform certain tasks. Specialized computer hard- and software is utilized as the focus group participants view your website, emails, print materials, etc. This allows Oneupweb to record participant eye gaze data (a representation of human behavior, response and physiology) revealing where people are looking, and where they aren't. This data is then analyzed based on individual participants or in aggregate form for a holistic view of user response.

Where are Oneupweb's Eye Tracking focus groups conducted?

Focus group sessions are conducted in Oneupweb's state-of-the-art research facility located in Traverse City, MI.

Do you record focus group sessions?

Yes, sessions may be recorded for future playback.

Can I view a focus group session in real-time?

Yes. User sessions can be transmitted via internet in real-time for off-site observation.

What stimuli are considered when you analyze the data?

A variety of stimuli can be considered: images, audio, keystrokes, mouse clicks and more.

How can I review the data?

The data collected can be reviewed as gaze plots, heat maps and clusters, and then further broken down into areas of interest and a variety of analytical and statistical filters.

What's a heat map?

A report summarizing gaze data from one or multiple users that displays gaze points, fixations and scan paths superimposed over the stimuli included in the test.

What's a gaze plot?

Part of a Oneupweb Eye Tracking report; gaze plots graphically represent the scanning behavior of your audience. They identify what visitors see and in what order.

What's a cluster?

A report that visualizes the true areas of interest (AOIs). Polygons display the areas with the highest concentration of aggregate gaze points recorded during a group test.

How much do Eye Tracking services cost?

Contact us today for a custom demonstration and pricing overview—we'll make it fast and painless. Call 1.877.568.7477 or email info@oneupweb.com.

How can I get more information about Oneupweb Eye Tracking?

You can get more information about our Eye Tracking Services by calling 1.877.568.7477 or by sending an email to info@oneupweb.com.